Bee’s Knees eBike Tours and Rentals – Covid-19 Safety Plan

(v1.1 – June 9, 2020)

The safety of the general public, our valued customers, and our staff is our top priority at Bee’s Knees.  To this end we have thoroughly reviewed federal and provincial guidelines, recommendations and industry-specific protocols to come up with our Covid-19 Safety Plan – so we could resume operations with the confidence that we are doing everything possible to protect the health and well-being of everyone involved. We have followed WorkSafeBC’s 6-Step plan for “COVID-19 and returning to safe operation – Phase 2”.

In the interest of public safety we will continue to refrain from offering guided tours for the indefinite future, but we have resumed rentals for self-guided exploration of the city. This plan outlines how we are doing that in the safest way possible.

Step 1 – Assess the risks at your workplace

We have identified job tasks and processes where workers are close to one another or members of the public. We have identified the tools and equipment that workers share while working, or that are shared with members of the public.  We have also identified other high-contact surfaces. 

Areas of risk:

  1. There is potential for risk for airborne transmission through close physical proximity between customers and staff during various stages of the rental process, including taking customer information and payment, sizing and adjusting bikes and helmets, instructing on bike operation, and receiving returned rental equipment.
  2. There is potential for risk through contaminated surfaces used during the administration of the rental process (ie. iPad screen and keyboard), through the handling of bikes, helmets, locks and other rental items, and through other high-touch surfaces at the premises (door handles, light switches, bathroom fixtures, fridge, phone, alarm monitoring screen etc.)
  3. There is potential risk through contaminated surfaces on tools and equipment shared by the staff for the maintenance and repair of bikes.

Step 2 – Implement protocols to reduce the risks

We have reviewed guidelines and industry best practices to select and implement protocols to minimize the risks of transmission. To reduce the risk of the virus spreading through droplets in the air, we have implemented protocols to ensure physical distance whenever possible. 

First Level Protection:  Elimination:  

  1. We have established and posted an occupancy limit for the store of 1 rental group or party at a time, with no more than 3 customers in total allowed in the store at any given time.  
  2. For parties larger than 3, additional customers are instructed to wait outside until others in their group have finished.  
  3. Weather permitting, as much of the bike fitting and operational instruction process as can be managed outdoors is being conducted outdoors.  
  4. Customer registration area has been stationed 2m away from staff work area.
  5. If two staff are working at the same time, staff work stations will also be separated by 2m.

Second Level Protection (engineering): Barriers and partitions:

Barriers have not been identified as necessary in the workplace as adequate physical distance should be able to be maintained through first level measures in combination with administrative measures.

Third Level Protection (administrative): Rules and Guidelines:

Rules and guidelines to protect the health and safety of both the public and staff have been developed and posted at the store.  These include:

  1. Advance booking of rentals is strongly encouraged to be able to better accommodate physical distancing. (Advance rental bookings will be staggered at a minimum of 15 minute intervals to avoid overlap of parties.)
  2. Customers are being strongly encouraged to bring their own helmets, if possible.
  3. To lower risk of surface transmission, no cash transactions are being accepted.
  4. Sanitation protocols (detailed below) are being rigorously followed by all staff.

Fourth Level Protection: Using Masks:

We understand the limitations of masks to protect the wearer from respiratory droplets and that masks should only be considered when other control measures cannot be implemented. 

However, throughout the process of fitting a customer to a bike, or giving instructions on operation, proximity inside the 2m zone may sometimes be required.  Thus employees have been provided with masks to use if they feel appropriate physical distance cannot be maintained.

Reduce the risk of surface transmission through effective cleaning and hygiene practices 

  1. Hand sanitizer has been provided at the entryway and customers are invited to use it upon entering the store.  Soap, running water and paper towels are available at all times in the washroom for both customer and staff use.
  2. Staff are required to wash their hands frequently, but at the very minimum upon arriving to work, before and after any break, and before leaving work. 
  3. Staff have also been provided with disposable gloves to use at any point they feel is appropriate while cleaning or handling rental equipment.
  4. If customers need to try on more than one helmet to determine correct sizing, the unused helmet will be treated identically to one that has been returned from a rental.
  5. The iPad and keyboard used for booking rentals/signing waivers and taking payment will be sprayed with alcohol and wiped with a paper towel between each usage by staff and customers.
  6. Enhanced sanitation protocols have been implemented for all rental equipment.  The two step cleaning and disinfecting process for bikes includes washing the entire bike after each rental with Bike Wash cleaner, and then spraying with a 500 ppm bleach solution, with a particular focus on all high-contact points (saddle, handlebars, shifters and brake levers, speed controller, drink holders, seat post quick-release fixture.)
  7. Cleaned and sanitized bikes are tagged as such, with a sign that also requests customers not touch them.
  8. All returned accessories (bike lock and lock holder, bike front bag) are removed from the bike and disinfected after each use with a bleach and water solution and allowed to air dry before being used again.
  9. The exterior of returned rental helmets is washed and the interior is sprayed with bleach and water solution, then the helmets are hung in a separate area for a minimum of 24 hours before being rented again.
  10. All common areas and high-touch surfaces (including door handles, light switches, bathroom fixtures, fridge, phone, alarm monitoring screen etc.) are cleaned and disinfected at least twice daily.
  11. The floor is mopped and disinfected daily.
  12. All commonly used tools are disinfected after each use before being put away.
  13. The bike pump is cleaned and disinfected after each use, if loaned to a member of the general public to use, or at minimum twice daily, if used solely by staff.

Step 3: Develop policies  

  1. Our workplace policy states that anyone in the following categories is prohibited from entry: anyone experiencing any fever, chills, new or worsening cough, shortness of breath, sore throat, new muscle aches or headache; anyone who has been directed by Public Health to self-isolate; anyone who has been outside Canada in the past 14 days; or anyone who has had close contact with a person diagnosed with Covid-19 in the last 14 days.
  2. Staff have been directly to regularly self-assess their health status, and under no condition to come to work if showing even the slightest symptoms of illness.  If illness is suspected, they should immediately contact a manager to discuss potential replacement and/or rescheduling/cancelation of bookings, if necessary.

Step 4: Develop communication plans and training 

To ensure that everyone entering the workplace, including workers and customers, knows how to keep themselves safe while at the premises we have developed the following communication plans and training: 

  1. Store occupancy limit is posted on the front door. 
  2. Signage at the main entrance requests customers refrain from entering the premises if they are experiencing symptoms of Covid-19, are a close contact of someone who has recently been diagnosed with Covid-19, have been out of the country in the past 14 days, or for any other reason have been instructed to self-isolate.
  3. Through all communications channels customers are being strongly encouraged to book bike rentals in advance to avoid overlap of parties. 
  4. The company website warns potential walk-in customers that they may experience a delay due to physical distancing requirements if they haven’t pre-booked an appointment.
  5. We have shared this safety plan with all staff to ensure everyone is trained in workplace policies and procedures. 
  6. All workers have received the policies for staying home when sick and have been actively encouraged to be forthright and proactive about communicating any health concerns. 

Step 5: Monitor your workplace and update your plans as necessary 

We plan to monitor risk on an ongoing basis as we move forward with re-opening. We will make changes to our policies and procedures as necessary. All staff will be actively encouraged to bring forward any health and safety concerns that  might arise.

Step 6: Assess and address risks from resuming operations 

  1. To manage risks arising from restarting the store after being closed for 2 months during the COVID-19 pandemic, we are in the process of creating a new training plan for new staff. 
  2. We thoroughly inspected and conducted repairs to all bikes in the rental fleet to ensure they were ready to resume operation.