1. Who can ride an ebike?
Anyone who is at least 16 years of age if accompanied by a legal guardian, or at least 18 years of age as an individual rider. No license or registration is required. All renters must also sign a waiver at time of rental pick up.
2. Do I have to pre-book a guided tour?
Yes, space is limited so please book in advance, especially during peak season. We will happily accommodate any walk-ins, but hurry, our tours book up fast.
3. Can my children join a guided tour?
Absolutely! We have kids bikes, baby carriers and trailers to accommodate children under 16 years of age. Please contact us ahead of time to make arrangements for your kids.
4. Will the guided tours be cancelled if it rains?
Our guided tours will run as scheduled rain or shine. You can cancel your tour with a full refund if you give us at least 24-hours notice. If you cancel within 24 hours, no refund is possible, but we would gladly reschedule your tour to another date or time pending availability.
5. Should I tip my tour guide?
Tipping is not mandatory, but our hard working guides would definitely appreciate it! Our tour guides aim to provide an amazing experience and would consider tipping as a BIG thank you!
6. What should I bring or prepare for the tour?
Please dress for the weather and wear something comfortable for biking. All our ebikes will have a small front handlebar bag for small personal belongings and a regular size water bottle holder. We suggest to bring a water bottle, snacks, camera, gloves (for colder weather), and cash (if you want to tip your tour guide)
7. What is the deposit amount for each ebike rental?
For all self-guided tours and rentals, we require a security deposit in a form of a credit card pre-authorization amount of $1,000.00 CAD for each electric bike rental. If the ebike(s) are returned on the same day, we will remove the pre-authorization and void the transaction. If the ebike(s) are a multi day rental then the pre-authorization will have to be removed by your financial institution, which may take 5-7 business days.
8. What credentials do I need to bring when I pick up my rental?
You will need to bring 1 piece of Photo ID (passport, drivers license, government issued ID) that matches the name on the credit card and the credit card you will be using for the deposit or pre-authorization amount.
9. What are your recommendations for overnight storage of an ebike?
The ebike(s) must be able to be stored overnight in an indoor secure manner (Absolutely no street storage!), as you will be financially responsible for any loss or damage up to the full retail value of the ebike(s).
10. More Questions?
Call us at 604-262-8852.
Contact Info
1359 Hornby Street, Vancouver BC, V6Z 1W7.
604-262-8852
beeskneesrentals@gmail.com (or new email address with hosting service)
