Contact Us

Get in touch

    1315 Burrard Street,
    Vancouver BC, V6Z 1Z7

    9:00am – 8:00pm 

    *We may be CLOSED due to weather conditions, please make sure to call us in advance before coming to our store.

    (We also may stay later if the weather is nice! Please call ahead if you’re thinking of a later booking.)

    Holidays: Hours may vary, please contact us.


    Who can ride an ebike?

    Anyone who is at least 16 years of age if accompanied by a legal guardian, or at least 19 years of age as an individual rider. No license or registration is required. All renters must also sign a waiver at the time of rental pickup.

    Do I have to pre-book the eBike?

    Yes, space is limited so please book in advance, especially during peak season. We will happily accommodate any walk-ins, but hurry, our eBikes book up fast.

    Can my children join the ride?

    Absolutely! We have kids bikes, baby carriers and trailers to accommodate children under 16 years of age. Please contact us ahead of time to make arrangements for your kids.

    Will the guided tours be cancelled if it rains?

    Our guided tours will run as scheduled rain or shine. You can cancel your tour with a full refund if you give us at least 24-hours notice. If you cancel within 24 hours, no refund is possible, but we would gladly reschedule your tour to another date or time pending availability.

    Should I tip my tour guide?

    Tipping is not mandatory, but our hard-working guides would definitely appreciate it! Our tour guides aim to provide an amazing experience and would consider tipping as a BIG “Thank You”!

    What should I bring or prepare for the ride?

    Please dress for the weather and wear something comfortable for biking. All our ebikes will have a small front handlebar bag for small personal belongings. We suggest bringing a water bottle, snacks, a camera, gloves (for colder weather), and cash (if you want to tip your tour guide).

    What is the deposit amount for each ebike rental?

    For all self-guided tours and rentals, we require a security deposit in a form of a credit card pre-authorization amount of $1,000.00 CAD for each electric bike rental. If the ebike(s) are returned on the same day, we will remove the pre-authorization and void the transaction. If the ebike(s) are a multi-day rental then the pre-authorization will have to be removed by your financial institution, which may take 5-7 business days.

    What credentials do I need to bring when I pick up my rental?

    You will need to bring 1 piece of Photo ID (passport, driver’s license, government-issued ID) that matches the name on the credit card and the credit card you will be using for the deposit or pre-authorization amount.

    More Questions?

    Contact Info

     1359 Hornby Street, Vancouver BC, V6Z 1W7.


    [email protected]